Assistant of Customer Service and Sales
ChinaSprout, a fast growing Internet company, the leading e-commerce website dedicated to Chinese cultural products & services, is seeking a self-motivated, energetic and innovative individual with excellent organizational and interpersonal skills for a full-time position as an Assistant of Customer Service and Sales.
Description
Responsible for taking customer orders over the telephone, electronically through email and efficiently processing those orders. Answer customer inquiries regarding our products, ordering instructions, and billing. Receive and process payments for all customer orders including online orders and wholesale orders. Facilitate returns, exchanges and credits. Perform bookkeeping including accounts payable and inventory management. Assist warehouse staff in preparing orders to be shipped to customers. Participate in conferences and tradeshows to promote company’s products.
Requirements
The ideal candidate for this position will be a computer and Internet savvy individual who pays strong attention to detail and can think on their feet. Applicant must have strong working knowledge of the Internet, email and Microsoft Office products. Prior experience with Quick Books a plus. Must possess the ability to adapt to a fast changing environment, must be able to learn quickly, and must work well under pressure. Excellent written and verbal communication skills are essential for effectively working with our customers in email and over the telephone. Must have strong organizational skills, and have at least 2 years prior experience working in a small office environment. Previous Customer Service and light bookkeeping experience are pluses.
* * *
Internship/Part Time Positions
ChinaSprout is looking for exceptional college students to join our growing team. Internship and Part Time opportunities are available to skilled and hard-working individuals looking to boost a career in e-commerce who have an interest in Chinese culture and are willing to participate and learn.
Please forward resume and cover letter by email to jobs@chinasprout.com. No phone calls please.
* * *
Thank you for your interest in working at ChinaSprout. We are always interested in having talented individuals introduce themselves to us for recruitment opportunities in the future. Please feel free to forward your resume to jobs@chinasprout.com and we will keep you on file should a suitable position become available.
